Who we are
We are HelloWin.io, a vendor that provides trading software for NinjaTrader users.
Our website address is https://hellowin.io/
How to contact us
We can be reached via this contact page on our website.
Our products do not collect any data
Our free and paid trading software products do NOT collect any user data.
We do collect data if you subscribe to receive our newsletters or if you purchase our products.
Personal data we collect
If you subscribe to receive our newsletters, we collect the following data:
- Newsletter statistics: opens, clicks
If you purchase our products, we collect the following data:
Consent to collect data
We collect data from users who subscribe to receive our newsletters or purchase our products.
- Subscribers: We ask for consent during the signup process. A link to this page is provided during the process.
- Purchasers: We ask for consent during the checkout process. A link to this page is provided during the process.
The legal basis for us to collect data is to be able to provide great products and services.
Your data, your rights
You can request a copy of your data which we will provide within 30 days.
You can request your data to be anonymized or deleted which we will do within 30 days.
While we will do everything we can to keep your data secure, in the event of a data breach or misuse, we will inform you of what happened and what we have done to put it right within 30 days.
Where we store data
We rely on third-party services to maintain our own services:
- Google Analytics
We NEVER share or resell any of the data.
How long we retain data
We will keep identifiable data for an undetermined amount of time or until a user asks us to anonymize and/or delete his/her data.
Who has access to our data?
Data we collect is not shared or sold with any third parties.
Our staff have access to data only for the purpose of providing services.
No personal identifiable data is stored on staff computers on a permanent basis.